Refund Policy

We want you to feel confident when you book or buy from Innsaeiland. Below we describe your right of withdrawal and how refunds are handled.

1. Right of withdrawal (distance purchases)

Under the Swedish Distance Contracts Act, you as a consumer have a 14-day right of withdrawal on distance purchases. The withdrawal period is counted from the day you completed the purchase. If you wish to withdraw from a purchase, contact us at hello@innsaeiland.se within 14 days.

2. Digital products

For digital products that are delivered immediately (e.g. 7 Dagars Face Release Glow Up) we ask for your explicit consent for delivery to begin right away. Once the download has started, the right of withdrawal lapses, in accordance with the exception in the Swedish Distance Contracts Act for digital content. Before then, you have a full right of withdrawal.

3. Treatments and classes

• Cancellation or rebooking must be made no later than 24 hours before the booked time — in which case the full fee is refunded or your time is moved at no cost.
• In the event of a cancellation later than 24 hours before, or a no-show, the fee is not refunded.
• If we should need to cancel a session, we always offer a new time or a full refund.

4. Programmes (e.g. Min Inre Resa)

For longer programmes, a 14-day right of withdrawal from the purchase applies, provided the programme has not been started. If the programme has been started with your consent, a proportionate deduction is made for the part that has already been completed. Contact us and we will find a solution that feels right.

5. How to request a refund

Email hello@innsaeiland.se with your name, what the purchase concerns and the date. Approved refunds are made to the same payment method you used, normally within 14 days.

6. If we cannot reach an agreement

If you are a consumer and are not satisfied with how a matter has been handled, you may turn to the Swedish National Board for Consumer Disputes (ARN), www.arn.se, or to the EU online dispute resolution platform, ec.europa.eu/consumers/odr.

Questions about bookings, sessions or refunds? Contact us at hello@innsaeiland.se.